Overcoming the Culture of Practice to Improve Quality and Safety

On October 7, 2010, physicians and health care leaders attended the eleventh annual Physician Leadership Symposium at the University of St. Thomas. David Nash, M.D., M.B.A. from the Jefferson Medical College of Thomas Jefferson University, Philadelphia, shared his expert opinion on the variety of systemic challenges standing in the way of clinical and operational improvement. Watch excerpts from Dr. Nash’s presentation on the following pages.

Video 1: Health Care Quality and Safety: Dr. Nash highlights the disturbing realities of medical malpractice while stressing the importance of skills and training to improve care and patient safety.

Video 2: Systemness of Practice: The health care system is complicated! In order to navigate this non-linear, non-predictable system, Dr. Nash provides action steps to combat dramatic workplace issues and create an open and safe environment.

Continue to page two to view more videos.
Video 3: Quality in Day-to-Day Practice: Dr. Nash covers topics of quality assurance, performance improvement, and monitoring/evaluation in order to change behavior, improve communication, and operationalize day-to-day practice. Benefits include: improved clinical outcome, lower error rate, reduced waste, money saved.